Welcoming Kenyan hospitality
CONTACT US

Say Hello,
We're All Ears

Have a question about a booking, hosting your property, or a partnership? Our friendly Nairobi-based team is ready to help and will get back to you within 24 hours.

Call Us+254 700 123 456Mon–Fri, 8am–6pm EAT
Email Ussupport@bnbkenya.co.keReplies within 24 hours
Visit UsWestlands, Nairobi, KenyaBy appointment only
Support HoursMon–Fri: 8:00–18:00 EATWeekends: 9am–1pm EAT
REACH OUT

Questions, Feedback, or Partnerships?

Whether you need help with an upcoming stay or want to start earning with your property, we'd love to hear from you. Choose the topic closest to your enquiry and our team will take it from there.

  • Help with a booking or refund
  • Questions about hosting your property
  • M-Pesa payment support
  • Partnerships, media & feedback

Prefer WhatsApp?

Chat with our support team directly on WhatsApp for quick help.

Chat on WhatsApp

Send Us a Message

Fill out the form and we'll get back to you within 24 hours.

We usually reply within 24 hours.

Want to Earn From Your Property?

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